Shipping & Returns
For any kind of queries please reach out to us .Our team is available 24*7
YourMait offers the lowest shipping cost across all online platforms in India. We have tied up with multiple Logistics Partners who pick up the product from your location and deliver it straight to the customer.
With such low delivery charges, you can receive orders from all over India and focus more on selling your products online than handling the stress of shipping and logistics all by yourself.
Sit back and relax while YourMait delivers your products safely and quickly. Customers love it when their products are packed well and delivered on time, and a happy customer service means a higher number of returning customers and orders for you.
The orders must be shipped within 2-3 days from the date of receiving the order within the agreed time provided by you (also known as Service Level Agreement or SLA). You can check the status of your order and the days left for dispatch on the YourMait Supplier Panel.
Customers can return the product within 7 days from the date of delivery and the shipments which weren’t delivered to the customer get converted to an RTO (Return to Origin).
YourMait gives sellers all the information they need to manage their customer returns or RTOs (Return to Origin) along with details on compensation and charges levied for each return/RTO. We have best-in-class tools to help our sellers track and manage their returns, get order or product level data as well as detailed shipping tracking, payment and order history.
- If a customer returns a product, then the seller is charged a return shipping fee based on the weight of the shipment.
- If an order is not delivered to a customer and gets converted to an RTO (Return to Origin), the seller will not be charged any additional fee for shipping.
- All return & RTO related charges can be tracked & managed using different tools that are provided to YourMait sellers.
- Please note that for some exceptional cases, the return shipping fees can be waived off.
